Frequently Asked Questions (FAQs)
Welcome to Anasthsirt.store FAQs page! We have compiled the most common questions from our customers to help you have the best shopping experience. If you cannot find the information you need, please contact us via email at [email protected].
1. What is the return policy?
Return policy – 30 days
Products can be returned within 30 days from the date you received the product.
Products must be in new, unused, unwashed, undamaged condition with all tags intact.
Products that are part of end of season sales or custom orders are not eligible for return.
2. How to return an item?
Return instructions
If you would like to return an item, please email [email protected] with your order number and reason for return. We will respond within 24-48 hours to guide you through the return process.
Once your request is confirmed, you will send the product back to the address we provide.
We recommend using a tracked shipping service to avoid lost items.
3. How do I cancel my order?
Cancel an order
You can cancel your order within 24 hours of placing your order for a full refund.
Please contact us via email at [email protected] as soon as you wish to cancel your order.
After 24 hours, the order will be processed and cannot be canceled, but you can still use our return policy.
4. What is the refund policy?
Refund policy
Once we have received and inspected the returned product, we will notify you of whether the refund has been approved or rejected.
If approved, the refund will be sent back to your original payment method within 30 business days.
Please note that refund processing times may vary depending on your bank or payment provider.
5. What should I do if I receive a defective or incorrect item?
Defective or incorrect items
If you receive a defective, damaged or incorrect item, please contact us within 7 days of receipt.
We will assist with a free exchange or a full refund in this case.
6. Where does Anasthsirt.store ship to?
Shipping Destinations
Currently, we only ship to addresses in the United States.
If you would like to place an order with us but are not located in this area, please contact our customer service to check delivery to your location.
7. What are the shipping methods?
Shipping Methods
We are proud to partner with UPS to provide fast and reliable shipping.
You will receive a tracking number so you can easily track the status of your order throughout the delivery process.
8. What is the processing and delivery time?
Order processing and delivery
The cut-off time for orders is 6:00 PM (CST).
Orders will be processed within 1-3 business days after you place your order, Monday through Friday, excluding holidays.
Most items ship within 7-15 business days depending on your location.
9. How much does shipping cost?
Shipping costs
A flat shipping fee for all orders is $6.99. You will see the specific shipping cost on your invoice and during checkout.
10. What should I do if my package is lost?
Lost Parcel
Anasthsirt.Store is not responsible for incorrect delivery information during checkout.
Please make sure your delivery address and phone number are correct before placing your order.
We are not responsible for lost or stolen parcels after the delivery status is “Delivered”.
If you need more information or have any other questions, please do not hesitate to contact us by email or phone. We are always ready to assist you!